11x
Senior Customer Success Manager
$150K–$190K
San Francisco (On-Site) OR Remote · On-site · Manager · Full-time · Posted Jul 9, 2025
- Experience
- 8+ years in a customer-facing role; 3+ years working with enterprise logos (5,000+ employees).
About the job
Own the customer journey for high-value enterprise accounts, driving onboarding, adoption, renewals, and expansion while advising senior stakeholders on business outcomes.
What you'll do
- Advise C-level and VP stakeholders and align 11x’s digital workers with their goals and success metrics.
- Drive onboarding, adoption, training, and account growth, including renewals and upsell.
- Partner across teams to improve the product and customer experience, and contribute playbooks and community events.
What they ask for
- 8+ years in a customer-facing role, such as Customer Success, Account Management, or Business Development.
- 3+ years working with enterprise companies of 5,000+ employees.
- Strong understanding of go-to-market, through carrying a quota, supporting sales teams, or deploying tools for GTM organizations.
- Exceptional communication and relationship-building skills, including with senior executives, and experience managing complex projects.
Nice to have
- Experience in SaaS, AI, or GTM technology.
Pay
$150,000 – $190,000 USD base salary
Model-written summary · the original posting is authoritative