1Password
IT Intern, IT Support - Winter 2027
Remote (United States +1 · Remote · Internship · Posted Oct 23, 2026
- Location
- Remote (United States
Canada)
About the job
Supports employees by triaging IT requests, maintaining ticket queues, preparing reports, and communicating with users while helping improve support workflows.
What you'll do
- Review, categorize, prioritize, and route Freshservice tickets; identify aging or stalled tickets and follow up with owners.
- Compile reports on ticket volume, backlog, SLA performance, and common request types, using the AI toolkit to prepare meeting summaries.
- Communicate with users to gather missing information, provide status updates, and confirm whether assistance is still needed.
Nice to have
- Organization and attention to detail, clear professional communication, and sound prioritization.
- Basic technical literacy and willingness to learn Freshservice workflows and troubleshooting guides.
Tools
Freshservice
AI focus
Uses an AI toolkit to help prepare ticket reports and team-meeting summaries; the posting also encourages learning AI best practices and finding meaningful applications for AI.
Model-written summary · the original posting is authoritative