1Password
Senior Digital Customer Success Campaign Manager
$121K–$146K
Remote (United States +1 · Remote · Manager · Full-time · Posted Oct 16, 2026
- Location
- Remote (United States
Canada) - Experience
- 6+ years in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment.
About the job
Owns and optimizes digital customer success campaigns and journeys across the customer lifecycle to improve customer outcomes at scale.
What you'll do
- Design, launch, and improve campaigns and customer journeys from onboarding through adoption and growth.
- Use customer and product signals, performance metrics, and experimentation to optimize campaigns and recommend improvements.
- Collaborate across teams and use AI tools to create, analyze, and optimize digital programs.
What they ask for
- Demonstrated success building and owning lifecycle or digital success programs with measurable business impact.
- Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business.
- Strong understanding of customer lifecycle motions and ability to turn customer and product insights into measurable interventions.
- Hands-on experience with Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms.
Nice to have
- Experience using Artificial Intelligence tools for program design, experimentation, and campaign optimization.
- Experience with 1Password and/or cybersecurity.
Pay
$121,000 USD and $146,500 USD (annual base salary); $104,000 CAD and $139,000 CAD (annual base salary)
Tools
Gainsight, Salesforce, Marketo, Outreach, Artificial Intelligence
AI focus
Use AI tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization; AI use is also encouraged across GTM work.
Model-written summary · the original posting is authoritative