1Password
Staff Program Manager, CX Operations & Programs
$131K–$190K
Remote (United States +1 · Remote · Staff · Full-time · Posted Oct 21, 2026
- Location
- Remote (United States
Canada) - Experience
- 6+ years
About the job
Leads cross-functional customer experience programs that turn customer feedback into improved engagement, journeys, and business outcomes.
What you'll do
- Lead strategic customer engagement programs, including Voice of Customer, customer content, and advocacy.
- Create program plans, milestones, ownership, success measures, and operating rhythms to improve execution.
- Connect customer feedback to decisions and lead initiatives improving customer journeys, handoffs, and feedback loops.
What they ask for
- 6+ years of experience in program management, operations, strategy and operations, or a related field, including customer-focused programs.
- Experience leading complex cross-functional initiatives from scope through implementation, adoption, and transition to ongoing ownership.
- Strong executive communication and stakeholder influence skills, including presenting recommendations, tradeoffs, risks, and decisions.
- Demonstrated experience using AI-enabled tools and automation to improve work or operational efficiency.
Nice to have
- Experience in Customer Success, customer engagement, Voice of Customer, customer advocacy, customer insights, customer content, digital engagement, or customer education.
- Familiarity with Asana or Notion, or a project management certification.
Pay
131,000 USD to 190,000 USD annual base salary; 110,000 CAD to 160,000 CAD annual base salary
Tools
Asana, Notion, AI, automation
AI focus
Use AI-enabled tools and automation to improve research, analysis, planning, communication, workflow execution, and operational efficiency.
Model-written summary · the original posting is authoritative