1Password
Staff Technical Account Manager
$143K
Remote (United States +1 · Remote · Staff · Full-time · Posted Oct 9, 2026
- Location
- Remote (United States
Canada) - Experience
- 8+ years in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant; ideally in SaaS or B2B security.
About the job
Guides strategic customers through technical implementation, adoption, and ongoing use of 1Password, advising on identity, access, device trust, and SaaS security.
What you'll do
- Own complex post-sale customer relationships from onboarding through adoption and renewal; lead implementations, integrations, configuration, and security reviews.
- Advise strategic accounts and partner with Customer Success Managers to support outcomes, manage risks, and identify expansion opportunities.
- Create scalable resources and processes, represent customer needs internally, mentor peers, and handle complex escalations.
What they ask for
- Experience leading technical onboarding and implementation with technical and business stakeholders in complex environments.
- Strong communication, storytelling, and demonstration skills to translate technical concepts into business value.
- Experience with identity protocols and security frameworks, including SSO, SAML, OIDC, SCIM, SOC 2, ISO 27001, and GDPR.
- Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, and tools such as Docker and Kubernetes.
Nice to have
- Experience with 1Password or other password managers, SaaS lifecycle management, MDM, or device posture tools.
- Experience advising customers on evolving AI technologies.
Pay
$143,000 USD and $207,00 USD annual base salary (commission-eligible); $143,000 CAD and $207,000 CAD annual base salary (commission-eligible)
Tools
Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), System for Cross-domain Identity Management (SCIM), Docker, Kubernetes, command-line interfaces
AI focus
Expected to use AI daily to work more effectively; AI is embedded in GTM workflows for coaching and surfacing customer insights. The role may advise customers on evolving AI technologies.
Model-written summary · the original posting is authoritative