7AI
AI Solutions Engineer
$150K–$200K
Boston, MA · Hybrid · Full-time · Posted Aug 25, 2026
- Experience
- 5+ years in Technical Account Management, Consulting, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
About the job
Own post-sale customer success for 7AI, helping customers deploy, configure, adopt, and scale the platform across security workflows while driving measurable outcomes.
What you'll do
- Lead onboarding, adoption, value realization, and expansion readiness, including success plans and stakeholder alignment.
- Configure and optimize customer environments, workflows, and Skills; monitor customer health and platform performance.
- Coordinate customer communications, escalations, and feedback with Product, Engineering, and Sales.
What they ask for
- 5+ years in Technical Account Management, Consulting, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
- Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
- Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
- Strong program management, communication, and ability to translate technical concepts into business value.
Nice to have
- Experience with AI, automation, and security operations platforms.
- Experience in startup or high-growth environments.
Pay
$150K – $200K (base salary)
Tools
Skills, APIs
AI focus
Help customers deploy, operationalize, and scale 7AI across security workflows; configure and optimize AI-enabled customer outcomes.
Model-written summary · the original posting is authoritative