Abnormal Security
Customer Success Manager, Enterprise (Missouri Valley)
$119K–$140K
Remote - USA · Remote · Manager · Full-time · Posted Sep 9, 2026
- Experience
- 5+ years in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles.
- Education
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.
About the job
Manages enterprise customer relationships and guides onboarding, adoption, and ongoing value delivery to support satisfaction, retention, and growth.
What you'll do
- Develop customer success plans, guide platform adoption, and align on goals and success metrics.
- Conduct business reviews and communicate ROI, product updates, and tailored recommendations.
- Monitor customer health, manage escalations, and collaborate with internal teams to resolve issues and share customer feedback.
What they ask for
- 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles.
- Experience managing large customer portfolios and executive-level relationships.
- Proficiency with CRM and case management tools such as Salesforce and Jira.
- Technical proficiency in internet technologies, networking, and email security products.
Pay
$119,040 — $140,000 USD (base salary)
Tools
Salesforce, Jira
AI focus
Uses AI-assisted tools to prepare candidate interviews by analyzing resumes and role requirements and suggesting interview questions; these tools do not make hiring decisions or screen candidates automatically.
Model-written summary · the original posting is authoritative