Abnormal Security
Sr. Customer Success Manager, Federal
$139K–$164K
Remote - USA · Remote · Manager · Full-time · Posted Sep 10, 2026
- Experience
- 5+ years of Customer Success experience; enterprise SaaS experience is described as ideal.
- Education
- Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
About the job
Manages federal customer relationships to drive platform adoption, customer value, retention, and account growth.
What you'll do
- Own customer accounts and develop success plans aligned with customer goals.
- Drive adoption and demonstrate value through business reviews, ROI, and product education.
- Identify expansion opportunities, monitor account health, and coordinate internal teams to resolve risks.
What they ask for
- 5+ years of Customer Success experience, ideally in enterprise SaaS.
- Track record managing executive relationships and driving customer adoption, retention, and growth.
- Strong account management, strategic planning, problem-solving, and negotiation skills; technical aptitude with enterprise software and networking technologies.
- Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
Pay
$139,440 — $164,000 USD base salary
Tools
SFDC, JIRA
AI focus
The company uses AI-assisted tools to help prepare candidate interview questions; they do not make hiring decisions or automatically screen candidates.
Model-written summary · the original posting is authoritative