Abridge
Revenue Operations Manager
$144K–$194K
United States - Remote +4 · Hybrid · Manager · Full-time · Posted Oct 30, 2026
- Location
- United States - Remote
CHI Office
SF Office
NYC Office
PGH Office - Experience
- 5+ years; healthcare experience is a plus.
About the job
Own the systems, workflows, reporting, and operational insights supporting Abridge’s Partner Experience organization across implementation, adoption, support, renewal, and expansion.
What you'll do
- Administer and improve Planhat and Zendesk, including workflows, integrations, SLAs, routing, and reporting.
- Design and optimize post-sale processes and cross-functional handoffs throughout the partner lifecycle.
- Build dashboards and provide insights for partner health, adoption, support, retention, renewals, and revenue forecasting.
What they ask for
- 5+ years in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role at a SaaS company.
- Experience with Salesforce, Planhat or a similar customer success platform, Zendesk, and LMS/CMS administration exposure.
- Understanding of go-to-market strategies and post-sale metrics, including retention, adoption, NPS, CSAT, and support SLA performance.
- Experience partnering with post-sale leadership and building commercial dashboards and reports.
Nice to have
- Healthcare experience.
- Administration experience with a customer success or support platform.
Pay
$143,650 – $194,040 (currency and pay basis not stated)
Tools
Salesforce, Planhat, Gainsight, Zendesk, Claude, OpenAI, Excel/Google Sheets, SQL
AI focus
Use AI and business intelligence tools to interpret complex data, identify trends, and inform operational plans.
Model-written summary · the original posting is authoritative