Accenture
AI Operations Team Lead
$81K–$155K
Washington, DC +1 · Full-time · Posted Oct 14, 2026
- Location
- Washington, DC
Arlington, Virginia, United States - Visa sponsorship
- Applicants for employment in the US must have work authorization that does not now or in the future require visa sponsorship.
About the job
Leads a small team that monitors and improves AI capabilities for the Service Desk, developing operational processes, reporting, and enhancements in collaboration with technical and functional groups.
What you'll do
- Create and manage actionable reporting, dashboards, and operational processes for AI Service Desk capabilities.
- Drive AI solution enhancements from design through implementation and coordinate with technical and functional teams.
- Lead and mentor one direct report, manage projects, and continuously improve operational workflows.
What they ask for
- Experience creating, managing, monitoring, and enhancing reporting and dashboards.
- Intermediate or advanced Microsoft Excel skills and experience analyzing large data sets.
- Experience leading and mentoring a small team.
- Ability to collaborate across teams, work independently, and apply critical thinking and process optimization.
Nice to have
- Exposure to process improvement methodologies such as Lean or Six Sigma.
- Experience with IT service management platforms such as ServiceNow and AI deployment components.
Pay
$81,000 — $154,700 USD base pay range
Tools
Microsoft Excel, Service Now, Claude Code, ServiceNow, Virtual Agent, Voice AI
AI focus
Monitor and improve AI Service Desk capabilities, operational processes, reporting, and AI solution deployments.
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