Accenture
AI Tool Support Engineer
$64K–$124K
Arlington, VA +1 · Full-time · Posted Sep 1, 2026
- Location
- Arlington, VA
Arlington, Virginia, United States - Visa sponsorship
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
About the job
Supports an AI-powered coding assistant by enabling model services, configuring IAM, assisting vendor platforms, and providing helpdesk and application support.
What you'll do
- Enable model services, configure IAM policies, and support vendor platforms.
- Provide T1/T2 IT Helpdesk support, handle inquiries, and follow escalation procedures.
- Provide application services, including SCRM requests, architecture/design help, and application change management.
What they ask for
- Experience with helpdesk ticketing systems and T1/T2 support methodologies, escalation procedures, and SLA management.
- Technical writing, documentation, issue tracking, and resolution skills.
- Understanding of AI code-generation tools, developer tools and IDE environments, coding-assistant use cases and limitations, and basic troubleshooting of AI-generated code.
- Customer service and stakeholder communication skills.
Pay
$64,000 — $124,200 USD (base salary)
Tools
AWS, ServiceNow, Jira Service Management, Zendesk, SharePoint, Confluence, WordPress, Large Language Models (LLMs)
AI focus
Supports an AI-powered coding assistant that uses LLMs to help developers write code more efficiently and accurately, including model services and basic troubleshooting of AI-generated code.
Model-written summary · the original posting is authoritative