Accenture
Customer Analytics Specialist
$57K–$116K
Washington, DC +1 · Full-time · Posted Oct 29, 2026
- Location
- Washington, DC
Washington, District of Columbia, United States - Experience
- 3–5 years in customer analytics, digital analytics, customer experience measurement, or a related field.
- Visa sponsorship
- Applicants for employment in the US must have work authorization that does not now or in the future require visa sponsorship.
About the job
Analyzes customer interactions and engagement data across digital platforms to identify trends and improve customer experience.
What you'll do
- Develop and maintain customer behavior reports for stakeholders.
- Analyze quantitative, customer experience, and geospatial data to identify trends, usage patterns, and personalization opportunities.
- Improve tracking and data quality, analyze engagement metrics, support usability testing, and document analytics.
What they ask for
- Proven ability to analyze complex customer engagement data and produce clear reports identifying trends and opportunities.
- Experience using geospatial and location-based analytics to identify regional customer behaviors.
- Proficiency in Google Analytics reporting and hands-on experience with Qualtrics, Medallia, or similar platforms.
- Technical aptitude in tracking and analytics metrics, plus ability to translate behavioral insights into recommendations for product and design teams.
Pay
$57,300 — $115,800 USD base salary
Tools
Google Analytics, Qualtrics, Medallia
Model-written summary · the original posting is authoritative