Accenture
IT Operations Analyst
$66K–$120K
Arlington, VA +1 · Full-time · Posted Oct 27, 2026
- Location
- Arlington, VA
Arlington, Virginia, United States - Experience
- Minimum 2 years supporting/troubleshooting Microsoft Windows 10 and Microsoft Office 2016; minimum 3 years providing customer service.
- Visa sponsorship
- Applicants for US employment must have work authorization that does not now or in the future require visa sponsorship.
About the job
Provides on-site IT operations and endpoint support, troubleshooting incidents, maintaining devices and printers, and assisting AFS customers and technical teams.
What you'll do
- Troubleshoot hardware and software issues, resolve incidents and service requests, and document work in tickets.
- Support endpoints, printers, and leadership; perform hardware repairs and escalate issues when needed.
- Maintain asset records, follow operational processes, and collaborate with vendors and other teams to improve customer satisfaction.
What they ask for
- At least 2 years supporting and troubleshooting Microsoft Windows 10 and Microsoft Office 2016.
- At least 3 years providing customer service.
- Ability to work independently and as a team member.
Nice to have
- Experience with Active Directory, Azure, or Jamf Pro; CompTIA A+ or Microsoft Desktop certifications.
- Mobile-device support, Dell laptop repair, Konica printer support, US Federal engagements, or endpoint security compliance experience.
Pay
$65,900 — $120,000 USD (base salary)
Tools
Microsoft Windows 10, Microsoft Office 2016, Active Directory, Azure, Jamf Pro, Android, iOS, Konica Minolta
Model-written summary · the original posting is authoritative