Accenture
SAP Service Introduction Lead
$120K–$235K
Washington, DC +1 · Full-time · Posted Oct 1, 2026
- Location
- Washington, DC
Washington, District of Columbia, United States - Experience
- 4+ years in ITSM, including service transition or service introduction for large-scale ERP or SAP environments.
- Visa sponsorship
- Applicants must have US work authorization that does not now or in the future require visa sponsorship.
About the job
Lead the transition of an SAP S/4HANA implementation to ongoing IT operations, coordinating readiness, support handover, service desk enablement, and post-go-live Hypercare.
What you'll do
- Plan and track service transition, readiness checks, documentation transfer, support escalations, and formal handover sign-off.
- Coordinate service desk training and ticketing workflows, and monitor initial SLAs.
- Run the Hypercare Command Center, lead incident triage, and communicate resolution status to leadership.
What they ask for
- 4+ years of IT Service Management (ITSM), including service transition or introduction for large-scale ERP or SAP environments.
- Strong practical knowledge of ITIL Service Transition and Service Operation lifecycles.
- Familiarity with SAP support structures, user provisioning, and basic Fiori/GUI navigation.
- US citizen (no dual citizenship) and active Secret clearance; willing to travel up to 25%.
Pay
$120,400 — $234,700 USD (base salary)
Tools
SAP S/4HANA, SAP, Fiori, GUI
Model-written summary · the original posting is authoritative