Accenture
Service Desk Product & Technical Specialist
$54K–$139K
Washington, DC +1 · Full-time · Posted Oct 7, 2026
- Location
- Washington, DC
Washington, District of Columbia, United States - Experience
- Experience is required, but no number of years is specified.
- Visa sponsorship
- Applicants for US employment must have work authorization that does not now or in the future require visa sponsorship.
About the job
Analyzes service desk and product operations data and incidents, translating findings into reliability improvements, technical investigations, and better workflows.
What you'll do
- Analyze operational metrics, support trends, incidents, and system evidence to identify defects and root causes.
- Partner with engineering and SRE teams on investigations, testing, release readiness, and reliability improvements.
- Document technical findings and improve service desk procedures, observability, and automation.
What they ask for
- U.S. Citizen with ability to obtain a Public Trust clearance.
- Experience in technical support, product operations, service desk, or similar roles involving Tier 2+ diagnostics.
- Proficiency in SQL and ability to interpret error codes, stack traces, logs, system interactions, and service level behaviors.
- Familiarity with observability and monitoring tools, and understanding of SLOs, SLIs, incident severity, and problem management.
Nice to have
- Background in business operations, product analytics, or reliability engineering environments.
- Experience with production-fix validation, release readiness, automation, or workflow optimization.
Pay
$54,000 — $139,400 USD (base pay)
Tools
SQL, Splunk, Dynatrace, CloudWatch
Model-written summary · the original posting is authoritative