Accenture
Service Desk Reporting Specialist
$81K–$155K
Washington, DC +1 · Full-time · Posted Oct 7, 2026
- Location
- Washington, DC
Washington, District of Columbia, United States - Experience
- Strong experience requested; no number of years specified.
- Visa sponsorship
- Must be a U.S. Citizen with ability to obtain a Public Trust clearance. Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.
About the job
Owns operational reporting for service desk and IT operations, turning system and incident data into dashboards, performance insights, and executive-ready reports.
What you'll do
- Manage the reporting lifecycle, intake queue, and scheduled and ad-hoc reporting pipelines.
- Build dashboards, monitoring alerts, and visualizations; query, analyze, validate, and automate data workflows.
- Define KPIs and SLAs with stakeholders and present performance trends, forecasts, and actionable insights.
What they ask for
- U.S. citizenship and ability to obtain a Public Trust clearance.
- Strong experience in operational reporting, analytics, or business intelligence.
- Proficiency in SQL and hands-on experience with Splunk, Dynatrace, CloudWatch, and at least one BI platform.
- Advanced Excel and data manipulation skills; ability to design dashboards and communicate findings to technical and non-technical audiences.
Nice to have
- Experience architecting reporting frameworks or automated data pipelines; Python proficiency.
- ITIL or service desk experience; forecasting, data quality, or initiative leadership experience.
Pay
$81,000 — $154,700 USD base salary
Tools
SQL, Splunk, Dynatrace, CloudWatch, PowerBI, Tableau, Excel, Python
Model-written summary · the original posting is authoritative