Accenture
Service Desk Support Analyst
$66K–$120K
Washington, DC +1 · Full-time · Posted Oct 7, 2026
- Location
- Washington, DC
Washington, District of Columbia, United States - Visa sponsorship
- Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.
About the job
Supports school-partner platforms by verifying systems and data, resolving escalated issues, reporting on operations, and assisting with releases and process improvements.
What you'll do
- Verify platform functionality and data integrity; perform data validation and financial reconciliation.
- Triage and resolve escalated incidents, conduct root cause analysis, and coordinate with clients and technical teams.
- Prepare system reports and analyses, support release verification and readiness, and improve workflows and monitoring.
What they ask for
- U.S. citizenship and ability to obtain a Public Trust clearance.
- Experience in service desk support, system operations, or application support.
- Proficiency with SQL, Splunk, CloudWatch, and advanced Excel functions.
- Hands-on system verification, data validation, and reconciliation experience; familiarity with ITIL or other service management frameworks.
Nice to have
- Experience with eligibility processing, financial reconciliation, or data-driven platforms.
- Experience with service transitions, deployment readiness, synthetic monitoring, workflow optimization, multi-system interfaces, or scripting and automation.
Pay
$65,900 — $120,000 USD (base salary)
Tools
SQL, Splunk, CloudWatch, Advanced Excel
Model-written summary · the original posting is authoritative