Accenture
Service Desk Support Specialist
$81K–$155K
Washington, DC +1 · Full-time · Posted Oct 7, 2026
- Location
- Washington, DC
Washington, District of Columbia, United States - Experience
- Demonstrated experience in Tier 2 or advanced service desk support; no number of years stated.
- Visa sponsorship
- Applicants for employment in the US must have work authorization that does not now or in the future require visa sponsorship.
About the job
Own complex Tier 2 service desk incidents, diagnose platform and integration issues, coordinate escalations with engineering, and communicate and document resolutions.
What you'll do
- Troubleshoot complex platform, database, API, and system-interface incidents; perform root-cause analysis and document lasting fixes or workarounds.
- Manage escalations and triage, coordinating with Tier 3 teams and keeping client stakeholders informed.
- Create knowledge articles and SOPs that translate technical findings into guidance for support teams.
What they ask for
- Demonstrated Tier 2 or advanced enterprise service desk experience.
- Strong troubleshooting across platforms, databases, APIs, and system integrations.
- Proficiency with SQL, Splunk, Dynatrace, and CloudWatch.
- U.S. citizenship and ability to obtain a Public Trust clearance.
Nice to have
- Experience supporting complex multi-system platforms or high-reliability environments.
- Familiarity with ITIL service management practices or similar frameworks.
Pay
$81,000 — $154,700 USD base salary
Tools
SQL, Splunk, Dynatrace, CloudWatch
Model-written summary · the original posting is authoritative