Accenture
ServiceNow Business Analyst (SPM)
$116K–$137K
Springfield, VA +1 · Full-time · Posted May 4, 2026
- Location
- Springfield, VA
Springfield, Virginia, United States - Experience
- 2 years of experience with ServiceNow.
- Visa sponsorship
- Applicants must have US work authorization that does not now or in the future require visa sponsorship.
About the job
Analyzes and designs business processes for ServiceNow initiatives, translating stakeholder needs into requirements, documentation, and tested solutions.
What you'll do
- Gather requirements, develop business processes and stories, and produce process flows and system documentation.
- Work with stakeholders and development teams to guide solution adoption and ensure business and design requirements are met.
- Support organizational change management and develop or execute user test plans through the SDLC.
What they ask for
- 2 years of experience with ServiceNow.
- Experience creating requirements and design specifications, use cases, test plans and scripts, and other system documentation.
- Experience working with stakeholders and development teams to deliver solutions.
- Active Top Secret security clearance with SCI eligibility; must be able to obtain a polygraph.
Nice to have
- Training in ServiceNow Fundamentals or ServiceNow Certified System Administrator (CSA).
- Training or experience in Agile Fundamentals.
Pay
$116,000 — $137,300 USD base salary
Tools
ServiceNow, SDLC
Model-written summary · the original posting is authoritative