Accenture
Tier 1 Help Desk
$89K–$170K
Colorado Springs, CO +1 · Full-time · Posted Oct 15, 2026
- Location
- Colorado Springs, CO
Colorado Springs, Colorado, United States - Experience
- 1 year.
- Visa sponsorship
- Applicants must have US work authorization that does not now or in the future require visa sponsorship for employment authorization in the United States.
About the job
Provides first-line technical support by troubleshooting user issues, resolving routine problems, documenting tickets, and escalating complex cases.
What you'll do
- Respond to help desk requests and troubleshoot hardware, software, network, account, and user administration issues.
- Document actions and resolutions, guide users through solutions, and escalate unresolved issues according to procedures and SLAs.
- Monitor system alerts and participate in Agile ceremonies as required.
What they ask for
- 1 year of experience supporting a technical Help Desk and/or with Active Directory and User Permissions, software patch management, computer hardware, operating systems, or common business applications.
- Ability to troubleshoot basic technical issues using documented procedures.
- Ability to meet DoD 8570 IAT II requirements (Security+ or higher certification) within 90 days of hire.
- Active TS/SCI clearance or higher required.
Nice to have
- Experience with Linux scripting, Gitlab, Jira & Confluence, ArgoCD, AWS, Terraform, Kubernetes, or Agile practices.
- CompTIA A+, Network+, or similar certifications.
Pay
$89,000 — $170,200 USD (base salary)
Tools
Active Directory, Linux scripting, Gitlab, Jira, Confluence, ArgoCD, AWS, Terraform
Model-written summary · the original posting is authoritative