Adaptive Security
Customer Success Associate
$90K–$100K
NYC · On-site · Full-time · Posted Jul 29, 2026
- Experience
- 1–2 years of client-facing work experience.
About the job
Own customer implementation, onboarding, and technical support, helping customers get value from the platform and working with internal teams to resolve issues and improve the experience.
What you'll do
- Manage customer implementation, onboarding, and support, including kickoff calls and setup.
- Respond to customer issues and inquiries, troubleshoot, and coordinate complex escalations with Engineering.
- Share customer feedback and collaborate with internal teams to improve the product and customer experience.
What they ask for
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication and a customer-first mindset.
- Ability to multitask, prioritize, and thrive in a fast-paced startup environment.
- Growth mindset and willingness to learn rapidly.
Nice to have
- SaaS company experience.
- Direct Customer Success, Implementation, or Client Support experience.
Pay
$90K – $100K USD base salary
Model-written summary · the original posting is authoritative