Adaptive Security
Senior Customer Success Manager
NYC · On-site · Manager · Full-time · Posted Jul 29, 2026
- Experience
- 4+ years in Customer Success, Implementation, Client Support, or a similar role at a SaaS company.
About the job
Own customer implementation, onboarding, and technical support, working with internal teams to resolve issues and improve the customer experience.
What you'll do
- Manage customer implementation, onboarding, and support, including kickoff calls and setup.
- Respond to customer issues and inquiries, troubleshoot problems, and coordinate complex incident resolution with Engineering.
- Share customer feedback and partner with internal teams to improve the product, tools, and processes.
What they ask for
- 4+ years of experience in Customer Success, Implementation, Client Support, or a similar role at a SaaS company.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills and a customer-first mindset.
- Experience working cross-functionally to resolve technical problems for clients.
Tools
SaaS
Model-written summary · the original posting is authoritative