Adobe
Enterprise Technical Account Manager
$117K–$210K
Austin · Manager · Full-time · Posted Oct 6, 2026
- Experience
- 10 years in technology roadmaps, enablement plans, and support and operations models; 5 years in one of the stated environments or customer-facing consulting.
- Education
- Bachelor’s or advanced degree in computer science, information technology management, business, marketing/communications or related field.
About the job
Own customer solution health and technical engagement strategy, driving adoption and coordinating proactive support with Adobe teams.
What you'll do
- Monitor solution health, identify technical risks, and resolve customer issues by coordinating with Adobe teams.
- Lead customer roadmap, discovery, enablement, and business review sessions to increase product adoption.
- Represent customer needs to Adobe product, engineering, sales, and services teams; present technical insights to customer executives.
What they ask for
- 10 years focused on building technology roadmaps, enablement plans, and support and operations models in consulting or industry/client-side settings.
- 5 years in a start-up-minded environment, Fortune 500 company, or direct customer-facing consulting.
- Bachelor’s or advanced degree in a related field.
- Experience with at least one Adobe capability (Content, Data, or Journeys) and Adobe products; executive relationship-building and strong presentation skills.
Nice to have
- Adobe product certification.
Pay
$117,300 - $209,600 annually (base salary for non-sales roles; role’s sales/non-sales classification is not stated)
Tools
Adobe Analytics, Adobe Audience Manager, AEM, Adobe Campaign, Adobe Journey Optimizer, Adobe Customer Journey Analytics, Adobe Target, AEP
AI focus
No AI work specified for the role.
Model-written summary · the original posting is authoritative