Adobe
Policy and Incident Specialist
$82K–$190K
San Jose +2 · Full-time · Posted Oct 7, 2026
- Location
- San Jose
New York
Austin - Experience
- 5 years+ experience
- Education
- Bachelor’s degree - Tech, economics
About the job
Leads responses to consumer trust incidents and develops policies and processes to prevent fraud, abuse, scams, and other customer harms.
What you'll do
- Coordinate cross-functional incident response, including impact assessment, escalation, communications, and resolution.
- Lead post-incident reviews and turn findings into scalable policies, playbooks, and operational improvements.
- Develop incident and risk metrics and reporting; partner with Product and operations to implement policies as processes, controls, and customer experiences.
What they ask for
- Bachelor’s degree in Tech or economics.
- 5 years+ experience in a related field such as fraud prevention, trust & safety, risk management, incident management, policy, customer protection, or security.
- Experience coordinating complex cross-functional initiatives and developing policies, decision frameworks, playbooks, governance models, or scalable operational processes.
- Strong judgment, analytical and program management skills, and written and verbal communication skills.
Pay
$81,500 - $189,800 annually (base salary); $131,100 - $189,800 (base salary, California); $131,100 - $189,800 (base salary, New York)
Model-written summary · the original posting is authoritative