Adobe
Senior Enterprise Technical Account Manager
$117K–$210K
Chicago · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 10 years in the specified work; 5 years in one of the stated environments or customer-facing consulting.
- Education
- Bachelor’s or advanced degree in computer science, information technology management, business, marketing/communications, or a related field.
About the job
Maintains customer solution health and drives technical adoption by advising on roadmaps, resolving issues, and coordinating Adobe teams to deliver customer value.
What you'll do
- Monitor solution health, identify technical risks, and recommend improvements and adoption opportunities.
- Lead customer roadmap, discovery, and executive review sessions; communicate service metrics and plans.
- Coordinate urgent technical issue resolution across customer-facing and Adobe teams.
What they ask for
- 10 years of experience building technology roadmaps, enablement plans, and support and operations models in consulting or industry/client-side settings.
- 5 years in a start-up-minded environment, Fortune 500 company, or direct customer-facing consulting.
- Bachelor’s or advanced degree in a related field.
- Experience with Adobe capabilities in Content, Data, or Journeys, and Adobe products; approximately 20–30% travel.
Nice to have
- Adobe product certification.
Pay
$117,300 - $209,600 annually (base salary); $128,900 - $186,650 (base salary)
Tools
Adobe Analytics, Adobe Audience Manager, AEM, Adobe Campaign, Adobe Journey Optimizer, Adobe Customer Journey Analytics, Adobe Target, AEP
AI focus
The role’s stated AI-related work is limited to Adobe’s general employee AI innovation context; no specific AI duties are described.
Model-written summary · the original posting is authoritative