Adobe
Technical Account Director
$141K–$254K
New York +1 · Director · Full-time · Posted Oct 5, 2026
- Location
- New York
Chicago - Experience
- 10–15 years; proven experience in a senior consultative, customer support, customer success, or related role in marketing technology.
- Education
- Bachelor’s Degree in a related subject area of the technical industry; equivalent experience will be considered.
About the job
Leads technical strategy and customer success for Adobe’s largest Digital Experience customers, coordinating teams and addressing risks across solution engagements.
What you'll do
- Serve as the technical executive contact for Ultimate Success engagements, providing strategic guidance and managing customer risks and outcomes.
- Lead customer governance, architectural discussions, and coordination across Adobe, customer, and partner teams.
- Advocate for customers and drive resolution of technical issues, business objectives, and process improvements.
What they ask for
- Bachelor’s Degree in a related technical subject area or equivalent experience.
- 10–15 years of experience in a senior consultative, customer support, customer success, or related marketing technology role.
- Strong customer-facing, executive communication, presentation, conflict-resolution, and prioritization skills.
- Experience and familiarity with Adobe digital experience products.
Pay
$141,300 - $254,200 annually (base salary); $175,600 - $254,200 (base salary); $153,200 - $221,900 (base salary)
Tools
Adobe digital experience products, AEM, Workfront, GenStudio
Model-written summary · the original posting is authoritative