Adyen
Collections Analyst
$100K–$130K
Chicago · Full-time · Posted Oct 22, 2026
- Experience
- No years specified.
About the job
Manages a portfolio of US merchants in arrears, resolving accounts and helping scale compliant collections operations.
What you'll do
- Handle cases end to end, including outreach, repayment plans, recovery, and escalation.
- Monitor portfolio health, maintain audit-ready records, and coordinate with Risk, Finance, Legal, and Product.
- Improve collections tooling, automation, and workflows while ensuring recovery actions comply with US rules.
What they ask for
- Experience in collections, account recovery, or credit operations at a lender, bank, fintech, or payments company.
- Hands-on experience managing a portfolio of overdue business or consumer credit accounts.
- Working knowledge of US collections and servicing regulations.
- Clear English communication, strong organization, and comfort with collections/CRM tools and Excel or Google Sheets.
Nice to have
- Experience with commercial credit collections and legal escalations, settlements, charge-offs, or third-party agency placements.
- Familiarity with FDCPA, UDAAP, state collection licensing rules, fair-lending expectations, SQL, or Looker.
Pay
$100,000-$130,000 USD annual base salary
Tools
collections platforms, CRM tools, Excel, Google Sheets, SQL, Looker
AI focus
Use AI tools and automation to increase operational efficiency; help improve collections tooling, automation, and workflows.
Model-written summary · the original posting is authoritative