Adyen
Team Lead - Technical Support
$125K–$175K
Chicago · Full-time · Posted Oct 2, 2026
- Experience
- 2-6 years directly managing technical support teams.
- Visa sponsorship
- Must be authorized to work in the United States without new visa sponsorship. Visa transfers may be supported; H-1B CAP applications are not sponsored.
About the job
Leads and develops a customer-facing technical support team that helps Adyen merchants resolve technical and operational issues, while aligning support practices across teams and regions.
What you'll do
- Coach and mentor Technical Support Engineers, and serve as an escalation point for merchant issues.
- Set team objectives, track progress and results, and present outcomes to senior leadership.
- Coordinate with international leaders and cross-functional teams to align support practices.
What they ask for
- 2-6 years of experience directly managing technical support teams.
- People leadership and mentoring ability.
- Strong problem-solving, communication, and prioritization skills.
- Technical background or strong technical affinity; willingness to travel occasionally domestically and internationally.
Pay
$125,000-175,000 (USD, annual base salary)
Tools
Adyen platform, APIs
Model-written summary · the original posting is authoritative