Affirm
Client Success Lead
$110K–$188K
Remote US +1 · Remote · Full-time · Posted Sep 21, 2026
- Location
- Remote US
Remote Canada - Experience
- At least 3-5 years of account management experience; financial technology experience preferred.
- Education
- Bachelor's degree.
- Visa sponsorship
- Visa sponsorship is not available for this position.
About the job
Manages post-sale merchant relationships, supporting retention, product adoption, client satisfaction, and revenue growth.
What you'll do
- Develop client management strategies to grow and retain merchant partnerships, including identifying upsell and cross-sell opportunities.
- Conduct performance reviews, gather feedback, and respond to client needs and inquiries.
- Coordinate with internal teams to resolve client issues and align merchant goals with internal priorities.
What they ask for
- Bachelor's degree.
- At least 3-5 years of account management experience.
- Excellent written and verbal communication skills.
- Proficiency in CRM software and Microsoft Office suite.
Nice to have
- Experience in the financial technology industry.
- Knowledge of marketing technologies and e-commerce.
Pay
$125,000 - $187,500 per year (OTE, including annual base pay and sales incentive target); $110,000 - $172,500 per year (OTE, including annual base pay and sales incentive target)
Tools
Salesforce, Microsoft Office
Model-written summary · the original posting is authoritative