Affirm
Lead, Technical Account Management (SMB Merchants)
$146K–$225K
Remote US +1 · Remote · Full-time · Posted Aug 13, 2026
- Location
- Remote US
Remote Canada - Experience
- At least five years in a B2B customer-facing technical role and three years as a people manager.
- Education
- Computer science degree or professional engineering experience; requires either equivalent practical experience or a Bachelor’s degree in a related field.
About the job
Leads and develops a team of Technical Account Managers supporting SMB merchants’ technical success from integration through product expansion and scale.
What you'll do
- Coach and mentor TAMs; set team goals and OKRs, and forecast staffing needs.
- Guide integrations, troubleshooting, escalations, and optimization; help merchants adopt more of Affirm’s products.
- Advocate for merchant priorities and coordinate with Client Success and other cross-functional teams.
What they ask for
- At least five years in a B2B customer-facing technical role and three years as a people manager.
- Strong background in web development technologies and REST APIs.
- Computer science degree or professional engineering experience.
- Bachelor’s degree in a related field or equivalent practical experience.
Nice to have
- Experience providing solutions to e-commerce or in-store retailers.
Pay
$165,000 - $225,000 USD base salary; $146,000 - $206,000 USD base salary
Tools
web development technologies, REST APIs
Model-written summary · the original posting is authoritative