Affirm
Lead, Technical Account Management (SMB Merchants)
Remote Canada +1 · Remote · Full-time · Posted Aug 13, 2026
- Location
- Remote Canada
Remote US - Experience
- At least five years in a B2B customer-facing technical role and three years as a people manager.
- Education
- Computer science degree or professional engineering experience.
About the job
Leads and develops a team of Technical Account Managers supporting SMB merchants’ technical integrations, growth, and product optimization.
What you'll do
- Coach and develop TAMs; set team goals and OKRs, forecast staffing needs, and recruit as needed.
- Guide integration solutions, troubleshooting, optimization, and escalations while supporting merchants throughout their lifecycle.
- Advocate for merchants and coordinate with Client Success and other teams to help merchants grow and meet priorities.
What they ask for
- At least five years in a B2B customer-facing technical role and three years as a people manager.
- Strong technical background in web development technologies and REST APIs.
- Computer science degree or professional engineering experience.
- Ability to build rapport with engineering customers and communicate effectively with internal and external stakeholders.
Nice to have
- Experience providing solutions to e-commerce or in-store retailers.
Pay
$133,000 - $183,000 CAD base salary per year
Tools
web development technologies, REST APIs
Model-written summary · the original posting is authoritative