Affirm
Manager, Fraud Operations
Remote Canada +1 · Remote · Manager · Full-time · Posted Aug 28, 2026
- Location
- Remote Canada
Remote US - Experience
- 6+ years in disputes and fraud risk prevention/detection, and 5+ years in fraud management or related people management roles.
About the job
Leads multiple fraud operations teams, setting strategy and improving performance, efficiency, quality, and compliance across disputes and related work.
What you'll do
- Lead, coach, and develop people leaders and individual contributors across specialized teams.
- Set operational strategy and drive scalable improvements to efficiency, quality, compliance, and investigator workflows.
- Own service levels, productivity, queue health, and escalations while coordinating with cross-functional partners.
What they ask for
- 6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry.
- 5+ years of experience in fraud management or related people management roles, including leading managers or senior ICs.
- Demonstrated success setting strategy and delivering large-scale operational change with measurable impact.
- Strong strategic planning, risk management, prioritization, executive communication, and change leadership skills.
Nice to have
- Experience with AI project-driven initiatives, such as AI-enabled tools, agent assist, or automation.
- Experience in Lean Six Sigma, continuous improvement, or data-driven methodologies; working knowledge of Python or SQL is a plus.
Pay
$101,000 - $151,000 CAD base pay per year
Tools
Python, SQL
AI focus
Use AI-enabled tools, agent assist, or automation to improve operational efficiency or knowledge management.
Model-written summary · the original posting is authoritative