Affirm
Manager, Fraud Operations
$115K–$180K
Remote US · Remote · Manager · Full-time · Posted Aug 27, 2026
- Experience
- 6+ years in disputes, fraud risk prevention, and detection; 5+ years in fraud management or related people management, including leading managers or senior ICs.
About the job
Leads multiple fraud operations teams, setting strategy and improving performance, efficiency, quality, compliance, and customer outcomes.
What you'll do
- Lead, coach, and develop people leaders and individual contributors across specialized teams.
- Set operational strategy and drive scalable improvements to workflows, productivity, quality, and compliance.
- Manage service levels and queue health, resolve escalations, and coordinate with cross-functional partners.
What they ask for
- 6+ years of direct experience in disputes, fraud risk prevention, and detection within the FinTech/tech industry.
- 5+ years of experience in fraud management or related people management, including leading managers or senior ICs.
- Demonstrated success setting strategy and delivering large-scale operational change with measurable impact.
- Strong strategic planning, risk management, prioritization, executive communication, and stakeholder influence skills.
Nice to have
- Experience with AI project-driven initiatives, such as AI-enabled tools, agent assist, or automation.
- Experience in Lean Six Sigma, continuous improvement, or data-driven methodologies; Python or SQL is a plus.
Pay
$130,000 - $180,000 USD base salary; $115,000 - $165,000 USD base salary
Tools
Python, SQL
AI focus
Use AI-enabled tools, agent assist, or automation to improve operational efficiency or knowledge management.
Model-written summary · the original posting is authoritative