Affirm
Operations Enablement Manager
$146K–$225K
Remote US · Remote · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 7+ years in program management or product operations; 2+ years at a fintech or financial institution in one version of the requirements, or 3+ years in another; 3+ years scaling operations and coaching team members.
About the job
Leads cross-functional programs that build and improve scalable, compliant servicing operations, including readiness, process changes, knowledge management, and training.
What you'll do
- Own program roadmaps, performance, risks, dependencies, and stakeholder communications, delivering measurable outcomes against priorities and KPIs.
- Lead end-to-end operational and product changes, applying process-improvement methods and partnering with Product, Engineering, Operations, Compliance, and vendors.
- Develop operational resources, knowledge systems, and training for human and AI agents; measure adoption and effectiveness.
What they ask for
- 7+ years in program management or product operations; the posting also specifies 2+ years at a fintech or financial institution in one version, and 3+ years in another.
- 3+ years scaling operations and providing ongoing coaching and feedback to team members.
- Subject matter expertise in financial regulations and dispute-management rules, response codes, and recommended response data.
- Certification in Six Sigma, Project Management, or Design Thinking.
Nice to have
- Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools.
- Experience in large-scale or global operations.
Pay
$165,000 - $225,000 USD base salary; $146,000 - $206,000 USD base salary
Tools
Salesforce, Confluence, LMS platforms, AI-driven knowledge tools
AI focus
Create manuals and resources for AI agents and evolve AI-enabled knowledge tools.
Model-written summary · the original posting is authoritative