Affirm
Operations Enablement Manager
Remote Canada +1 · Remote · Manager · Full-time · Posted Oct 27, 2026
- Location
- Remote Canada
Remote US - Experience
- 7+ years in program management or product operations; 3+ years at a fintech or financial institution, including 3+ years scaling operations and coaching and providing feedback to team members.
About the job
Leads cross-functional initiatives that build and improve scalable, compliant servicing operations, including operational readiness, process changes, training, and knowledge resources for human and AI agents.
What you'll do
- Own program roadmaps, execution, stakeholder governance, risks, budgets, KPIs, and measurable outcomes.
- Lead end-to-end operational and product changes, applying process improvement to enhance quality, efficiency, compliance, and customer experience.
- Develop training and knowledge-management resources, including materials for human and AI agents.
What they ask for
- 7+ years of experience in program management or product operations.
- 3+ years at a fintech or financial institution, including 3+ years scaling operations and providing ongoing coaching and feedback to team members.
- Expertise in financial regulations and dispute management rules, response codes, and recommended response data.
- Demonstrated success leading large-scale cross-functional initiatives with measurable outcomes.
Nice to have
- Certification in Six Sigma, Project Management or Design Thinking.
- Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools.
Pay
$128,000 - $188,000 CAD base salary per year
Tools
Salesforce, Confluence, LMS platforms
AI focus
Create resources for human and AI agents and evolve AI-enabled knowledge tools.
Model-written summary · the original posting is authoritative