Affirm
Senior Manager, Programs - Global Expansion and New Initiatives
$173K–$255K
Remote US · Remote · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 12+ years of relevant experience, including 5+ years leading teams and/or managing other managers or senior professionals.
- Visa sponsorship
- Visa sponsorship is not available for this position.
About the job
Leads global Customer Operations strategy and teams, scaling servicing models for new products, partners, markets, and channels through cross-functional programs.
What you'll do
- Set the strategy, roadmap, operating standards, and governance for global expansion programs.
- Lead and develop program and process teams; manage complex initiatives, dependencies, risks, and post-launch performance.
- Partner with Product, Engineering, Analytics, Risk, and operations leaders to improve international customer servicing.
What they ask for
- 12+ years of relevant experience, including 5+ years leading teams and/or managing other managers or senior professionals.
- Experience building and scaling global customer experience operations across cultures and geographies.
- Deep program and process management expertise, with experience defining methods and standards.
- Functional knowledge of customer care, fraud, and/or merchant operations, including processes, systems, and key metrics.
Nice to have
- PMP and/or Lean Six Sigma Black Belt.
- Experience delivering programs across multiple geographies or markets; consumer lending or financial services background.
Pay
$195,000 - $255,000 USD (base salary); $173,000 - $233,000 USD (base salary)
Model-written summary · the original posting is authoritative