Affirm
Senior Manager, Programs - Global Expansion and New Initiatives
Remote Canada +1 · Remote · Manager · Full-time · Posted Oct 9, 2026
- Location
- Remote Canada
Remote US - Experience
- 12+ years of relevant experience, including 5+ years leading teams and/or managing other managers or senior professionals.
About the job
Leads global Customer Operations strategy and cross-functional programs to scale servicing for new products, partners, geographies, and channels.
What you'll do
- Set the strategy, roadmap, standards, and governance for international servicing expansion programs.
- Lead and develop a team of program and process managers; coordinate cross-functional planning and execution.
- Oversee post-launch operational performance and drive transparent reporting and continuous improvement across global markets.
What they ask for
- 12+ years of relevant experience, including 5+ years leading teams and/or managing other managers or senior professionals.
- Experience building and scaling global customer experience operations and working across cultures and geographies.
- Deep program and process management expertise, with a track record of defining methods and standards.
- Deep functional knowledge of customer care, fraud, and/or merchant operations, including processes, systems, and key metrics.
Nice to have
- PMP and/or Lean Six Sigma Black Belt.
- Experience delivering programs across multiple geographies or markets; consumer lending or financial services background.
Pay
153,000 - 213,000 CAD (base salary)
Model-written summary · the original posting is authoritative