Affirm
Senior Technical Account Manager (Strategic Alliances)
$146K–$225K
Remote US +1 · Remote · Manager · Full-time · Posted Oct 26, 2026
- Location
- Remote US
Remote Canada - Experience
- At least six years in a technical, external-facing role; ideally within FinTech, payments, or SaaS.
About the job
Own operational health and technical account management for strategic merchant alliances, troubleshoot integrations, meet SLAs, and develop custom solutions and cross-functional initiatives.
What you'll do
- Monitor, investigate, troubleshoot, and resolve merchant integration issues while delivering against SLAs.
- Design custom integration solutions and lead merchant launches, optimizations, and internal technical projects.
- Develop operational playbooks and best practices, collaborate on product priorities, and mentor other TAMs.
What they ask for
- At least six years in a technical, external-facing role, with a track record of managing account health and meeting SLAs.
- Deep understanding of RESTful APIs, webhooks, and HTTP, plus hands-on integration debugging with tools such as Postman.
- Ability to read production-level code (HTML, JavaScript, SQL, and ideally a server-side language such as Python) and write diagnostic queries.
- Experience independently delivering complex technical work, designing API integration solutions, and communicating with technical and non-technical stakeholders.
Nice to have
- Familiarity with the payments ecosystem and web/mobile application architecture.
- Experience with e-commerce platforms, payment gateways, or in-store point-of-sale systems.
Pay
$165,000 - $225,000 USD base salary; $146,000 - $206,000 USD base salary
Tools
RESTful APIs, webhooks, HTTP, Postman, HTML, JavaScript, SQL, Python
Model-written summary · the original posting is authoritative