Agave
Technical Support Engineer (TSE)
$100K–$160K
Remote +1 · Remote · Full-time · Posted Sep 1, 2026
- Location
- Remote
San Francisco - Experience
- 2–8 years overall; 2+ years in a customer-facing role.
- Visa sponsorship
- Agave sponsors visas (H1B, TN, etc.) for candidates who are a good fit.
About the job
Own Agave’s customer support queue, diagnose and resolve technical issues, improve support resources and processes, and share recurring issues with product and engineering teams.
What you'll do
- Triage, investigate, and resolve customer issues; own tickets through resolution.
- Improve customer-facing documentation and support processes, and help define support metrics and tooling.
- Work with product, engineering, and Solutions teams to identify patterns and improve fixes and setup flows.
What they ask for
- 2–8 years of experience, ideally in B2B SaaS.
- 2+ years in a customer-facing role resolving nuanced, non-scripted customer issues.
- Experience owning a ticket or case queue and driving issues to resolution.
Nice to have
- Experience supporting a technical product such as integrations, data pipelines, or accounting systems.
- Familiarity with APIs, JSON, and basic database concepts, including simple SQL queries.
Pay
$100K – $160K (USD, base salary not specified)
Tools
APIs, JSON, SQL
AI focus
The posting describes Agave’s AI products as a growing part of its business, but does not specify AI work for this role.
Model-written summary · the original posting is authoritative