Agility Robotics
Senior Technical Support Specialist
$88K–$114K
Onsite- Pittsburgh, PA +1 · Senior · Full-time · Posted Oct 14, 2026
- Location
- Onsite- Pittsburgh, PA
Salem, Oregon, United States - Experience
- No minimum years specified; previous customer support or related experience is a plus but not required.
- Education
- Bachelor's degree or equivalent experience.
- Visa sponsorship
- Applicants must have current authorization to work in the United States.
About the job
Leads customer support and troubleshooting for complex issues involving Agility Robotics products, coordinating with engineering to resolve problems and improve customer outcomes.
What you'll do
- Lead responses and resolutions for complex customer issues, serving as an escalation point for high-priority cases.
- Troubleshoot customer issues and collaborate with engineering and cross-functional teams on root causes and lasting fixes.
- Document support interactions, follow up with customers, and identify product and service improvements from feedback.
What they ask for
- Bachelor's degree or equivalent experience.
- Strong interpersonal and communication skills for working with customers of varied technical backgrounds.
- Excellent problem-solving abilities, attention to detail, and organizational skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Nice to have
- Previous customer support or related experience.
- Passion for robotics and technology.
Pay
$88,000 — $114,000 USD base salary
Tools
Agility’s products and services, ticketing system
Model-written summary · the original posting is authoritative