AHEAD
Diagnostics Specialist of Returned Parts and Systems
1200 Technology Way, Libertyville, Illinois · On-site · Full-time · Posted Sep 28, 2026
- Experience
- 3-5 years in a computer hardware diagnostics environment; alternatively, an additional three years of related on-the-job experience is stated for the education requirement.
- Education
- High school diploma or GED, or an additional three years of related on-the-job experience.
About the job
Diagnoses and processes returned computer hardware, coordinating repairs, inventory, and resolutions with support, manufacturing, engineering, and quality teams.
What you'll do
- Troubleshoot and diagnose defective hardware; document steps, resolutions, and reported defects.
- Manage returned and replacement-part inventory, repair orders, and related stocking or shipping transactions.
- Coordinate testing, incident resolution, corrective actions, and documentation updates with internal teams.
What they ask for
- High school diploma or GED, or an additional three years of related on-the-job experience.
- 3-5 years of experience in a computer hardware diagnostics environment.
- Strong knowledge of server components and architecture.
- Experience with Windows and Linux-based operating systems and understanding of computer networking principles.
Nice to have
- Certifications in relevant hardware technologies (e.g., CompTIA Certifications, Dell EMC, HP, IBM).
- Familiarity with inventory management processes or experience with order entry systems.
Pay
USD 26–28 per hour (per-hour-wage); the posting describes compensation as OTE, including base salary and any applicable target bonus amount.
Tools
Windows, Linux, CompTIA Certifications, Dell EMC, HP, IBM
Model-written summary · the original posting is authoritative