AHEAD
ServiceNow Principal Technical Consultant - AI
$180K–$200K
United States · Remote · Principal · Full-time · Posted Jul 30, 2026
About the job
Architects and leads delivery of AI-powered and agentic solutions on the ServiceNow platform for enterprise clients, with responsibility for project outcomes, technical guidance, and client engagement.
What you'll do
- Lead architecture, development, integration, and deployment of ServiceNow AI and agentic solutions across complex client programs.
- Guide project teams and clients through workshops, demos, AI strategy, governance, adoption roadmaps, and solution design.
- Support presales by identifying, scoping, and positioning AI opportunities and advising on business outcomes.
What they ask for
- Expert ServiceNow platform development skills, including scripting, AI Agent configuration, skill building, and workflow orchestration.
- Expertise in ServiceNow AI and agentic capabilities, and in at least two ServiceNow process areas, with applied AI or automation experience in at least one.
- Deep knowledge of GenAI/LLM concepts, prompt engineering, AI governance, and integration with third-party tools, LLMs, and data platforms.
- Strong presentation and communication skills; able to travel as needed.
Nice to have
- Virtual Agent/NLU expertise.
- ServiceNow AI-focused credentials, such as Now Assist or Certified Application Developer with AI specialization.
Pay
USD 180,000–200,000 per-year-salary (OTE, includes base salary and any applicable target bonus)
Tools
ServiceNow, Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU, GenAI/LLM, AI Control Tower, AI Agent Orchestration
AI focus
Leads design and delivery of ServiceNow AI and agentic solutions, including GenAI-enabled process automation, AI governance, responsible AI, privacy, and model performance monitoring.
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