Aidoc
Customer Success Manager - Central
US · Manager · Full-time · Posted Jun 1, 2026
- Experience
- 4+ years; Customer Success, customer-facing analytics, Project Management, or similar roles.
- Education
- BSc in science, engineering, or any quantitative field; preferably MSc.
About the job
Manages customer relationships and helps medical centers realize and demonstrate the value of Aidoc’s AI solutions in clinical workflows.
What you'll do
- Advocate for customers, manage relationships, and lead discussions with physicians and other stakeholders.
- Coordinate onboarding and customer-driven product improvements with technical and cross-functional teams.
- Analyze data, present insights, and help execute research initiatives to demonstrate solution value.
What they ask for
- BSc in science, engineering, or a quantitative field.
- 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles.
- Experience managing stakeholders, building relationships, and leading customers to success.
- Excellent English communication skills; able to work in Central time zones and travel up to 25%.
Nice to have
- MSc.
- Experience in a SaaS high-tech/startup company, data analytics, medical imaging and radiology, or research.
AI focus
Supports customer adoption and value realization of AI solutions for medical imaging; gathers customer feedback and works with Product, Data, AI, and R&D teams on improvements.
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