Aidoc
Customer Success Manager - East
US · Manager · Full-time · Posted Jun 1, 2026
- Experience
- 4+ years in Customer Success, customer-facing analytics, Project Management, or similar roles.
- Education
- BSc in science, engineering, or a quantitative field; MSc preferred.
About the job
Manages customer relationships and outcomes for Aidoc’s healthcare AI solutions, coordinating with customers and internal teams to support onboarding, improve workflows, and demonstrate value.
What you'll do
- Advocate for customers, manage relationships, and understand their objectives, pain points, and workflows.
- Coordinate onboarding and product enhancements with technical and cross-functional teams.
- Analyze data, present customer insights, and help execute research initiatives.
What they ask for
- BSc in science, engineering, or a quantitative field.
- 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles.
- Experience in stakeholder management, building relationships, and leading customers to success.
- Ability to work in EST time zones and travel up to 25%.
Nice to have
- MSc preferred; experience in SaaS high-tech/startup companies, data analytics, medical imaging and radiology, or research is advantageous.
AI focus
Support customer adoption and value realization of Aidoc’s AI enterprise solutions for medical imaging workflows.
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