Aidoc
Customer Success Manager - West
US · Manager · Full-time · Posted Jun 1, 2026
- Experience
- 4+ years; Customer Success, customer-facing analytics, Project Management, or similar roles.
- Education
- BSc in science, engineering, or any quantitative field; preferably MSc.
About the job
Manage customer relationships and outcomes for Aidoc’s healthcare AI solutions, coordinating with customers and internal teams to improve adoption, demonstrate value, and support product enhancements.
What you'll do
- Advocate for customers by managing relationships, understanding their workflows and objectives, and leading discussions with physicians and stakeholders.
- Coordinate onboarding and work with internal technical, Product, Data, AI, and R&D teams on customer needs and product enhancements.
- Analyze and present customer data to demonstrate solution value, and help execute research initiatives.
What they ask for
- BSc in science, engineering, or a quantitative field.
- 4+ years of experience in Customer Success, customer-facing analytics, Project Management, or similar roles.
- Experience in stakeholder management, building relationships, and leading customers to success.
- Ability to work in PST time zones and travel up to 25%.
Nice to have
- MSc preferred.
- SaaS high-tech/startup, data analytics, medical imaging/radiology, or research experience is an advantage.
AI focus
Support customer adoption and value demonstration of Aidoc’s healthcare AI solutions, and relay customer perspectives to internal AI and product teams.
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