Aidoc
Technical Support Engineer
US · Full-time · Posted Jun 22, 2026
- Experience
- 2+ years in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
About the job
Provides customer-facing technical support by diagnosing production issues, coordinating incident response, and partnering with engineering to maintain platform reliability.
What you'll do
- Own and resolve complex customer issues, communicating proactively throughout investigations.
- Monitor alerts and coordinate production incident response through documentation and resolution.
- Investigate system behavior using logs, metrics, and SQL; identify root causes and support long-term fixes.
What they ask for
- 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
- Proficiency in SQL for production data investigation, troubleshooting, and root cause analysis.
- Strong troubleshooting and analytical skills, including debugging across distributed systems and application layers.
- Strong customer communication skills and experience partnering with Engineering to resolve issues.
Nice to have
- Experience with incident response, production alerting, or on-call rotations.
- Familiarity with observability, monitoring, debugging tools, or SaaS/cloud platforms.
Tools
SQL, Salesforce, Jira / Atlassian, Monday.com, Slack, Datadog, Grafana, New Relic
Model-written summary · the original posting is authoritative