AiPrise
Head of Customer Engineering
$175K–$225K
San Jose · On-site · Director · Full-time · Posted Jun 10, 2026
- Experience
- 10 plus years; no alternative stated.
About the job
Leads AiPrise’s forward deployed engineering function and customer deployments, from onboarding and integrations through technical support and customer feedback for product development.
What you'll do
- Build and lead the FDE team, including staffing models, hiring, onboarding, and career paths.
- Own customer onboarding and integrations, including time to first verification, deployment playbooks, and production go-lives.
- Represent customer needs to product and engineering; lead technical escalations and use AI to accelerate support and integrations.
What they ask for
- 10 plus years in solutions engineering, forward deployed engineering, sales engineering, or technical customer-facing leadership.
- Experience scaling a customer-facing engineering function at a Series A to Series C B2B SaaS, infrastructure, or fintech company.
- Track record building an FDE, solutions, or implementation function from scratch.
- Deep comfort with APIs, integrations, and enterprise technical sales cycles; able to read code, debug integrations, and whiteboard architecture.
Nice to have
- Compliance, KYB, KYC, fraud, payments, or regtech background; or experience across global customer bases including LATAM, Africa, SEA, and MENA.
- Experience deploying AI tooling in a customer-facing engineering organization, running POCs, or using Pylon, Linear, Intercom, or Zendesk.
Pay
$175K – $225K (base salary; currency not stated)
Tools
APIs, Pylon, Linear, Intercom, Zendesk
AI focus
Use AI across the team, including agents to triage tickets, investigate issues, and accelerate integrations; experience deploying customer-facing engineering AI tooling is a bonus.
Model-written summary · the original posting is authoritative