Airbnb
Business Process Improvement Manager
$156K–$195K
United States · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 10+ years of post-graduate experience in operations, process management, or process improvement, with at least 7 years in a customer support operations environment (preferred).
- Education
- Preferred Bachelor's Degree in Industrial Engineering, Engineering, or a related field.
About the job
Leads cross-functional process engineering for Community Support, designing measurable, AI-ready processes and validating them through prototypes and simulation.
What you'll do
- Lead large-scale process engineering initiatives, from problem definition through implementation and measurable outcomes.
- Design AI-ready processes, build prototypes, and use simulation to test process designs before deployment.
- Establish measurement systems, lead change management, and partner with Product and Technology to scale improvements.
What they ask for
- Lean Six Sigma Black Belt certification or equivalent process engineering expertise.
- Experience building AI prototypes and proof-of-concept workflow automations using AI tools, no-code or low-code platforms, or scripting.
- Demonstrated expertise in systems thinking, AI-ready process design, and statistical, data-driven analysis.
- Ability to travel up to 20% of the time.
Nice to have
- Bachelor’s degree in Industrial Engineering, Engineering, or a related field.
- Additional experience in Agile, service design, or Industrial and Systems Engineering.
Pay
$156,000 — $195,000 USD (base salary)
Tools
AI tools, no-code or low-code platforms, scripting, workflow automation platforms, process simulation tools
AI focus
Build AI prototypes and workflow automations to test and validate process designs; engineer processes for AI-readiness and automation by default.
Model-written summary · the original posting is authoritative