Airbnb
Machine Learning Engineer, Assistance Engineering
$162K–$186K
Remote-USA +1 · Remote · Full-time · Posted Apr 20, 2026
- Location
- Remote-USA
United States - Experience
- 3+ years of experience; PhD or Master's degree with 3+ YOE, or equivalent industry experience.
- Education
- PhD or Master's degree in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience.
About the job
Build and productionize AI systems that provide personalized, proactive customer service across Airbnb’s assistance products.
What you'll do
- Develop ML systems, product integrations, and performance optimizations.
- Collaborate with Product, Design, and Engineering to build AI solutions for customer-service products.
- Explore and share current AI/ML technologies with the team.
What they ask for
- Hands-on LLM expertise, including pretraining, fine-tuning, prompt engineering, RAG, and evaluation.
- Experience building agentic AI systems with orchestration, tool use, planning, memory, and autonomous reasoning.
- Experience shipping production-grade ML/AI systems at scale, including ML infrastructure, model serving, and MLOps.
- Excellent communication and cross-functional collaboration skills.
Pay
$162,000 — $186,000 USD (base salary)
Tools
LLM, SFT, RLHF, GRPO, RAG, ReAct, LangGraph, AutoGen
AI focus
Develop Chat AI and Voice AI assistants and other agentic AI systems, using approaches including model fine-tuning, reinforcement learning, distillation, RAG/Search, evaluation, testing automation, feedback-based learning, and guardrails.
Model-written summary · the original posting is authoritative