Airbnb
Senior Forecasting and Demand Planning Analyst
$168K–$210K
United States · Senior · Full-time · Posted Apr 24, 2026
- Experience
- 10+ years in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- Education
- Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field.
- Visa sponsorship
- ದ್ದು
About the job
Own demand forecasting and long-term capacity planning for Airbnb’s global, multichannel Community Support operations, translating analytics into workforce and operational decisions.
What you'll do
- Build, validate, and monitor statistical forecasting and capacity models; assess uncertainty, accuracy, and demand scenarios.
- Use SQL and Python to analyze operational data and partner on planning pipelines, dashboards, and automation.
- Communicate forecasts, risks, and recommendations to leaders and cross-functional stakeholders to guide service, cost, and capacity decisions.
What they ask for
- 10+ years in demand forecasting, capacity planning, workforce analytics, or applied analytics.
- Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Operations Research, Engineering, Economics, or Data Science.
- Strong foundation in probability, statistics, and optimization; hands-on experience building and validating forecasting and capacity models.
- Proficiency in Excel, Google Sheets, SQL, Python, and data visualization tools such as Tableau.
Nice to have
- Experience supporting large-scale, multi-site, or global contact center environments.
- Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan).
Pay
$168,000 — $210,000 USD base salary
Tools
Excel, Google Sheets, SQL, Python, Tableau, NICE, Verint, Anaplan
AI focus
Use machine learning techniques as part of demand forecasting; no other AI-specific work is stated.
Model-written summary · the original posting is authoritative